Managing your members

The Members section in Clubhouse shows all customers who have earned at least one point. Each member record includes their points balance, lifetime points, current tier, and full order history.

The members table

Go to Members in the dashboard to see the full list. You can sort by any column and search by name or email address. The table shows:

• Customer name and email
• Current points balance
• Lifetime points
• Current tier
• Date joined (first order)
• Last order date

Member detail view

Click on any member to open their detail view. Here you can see their complete order history and how each order affected their point balance. You can also see which tier they're in and how many points they need to reach the next one.

Manually adjusting points

If you need to manually add or remove points from a member (e.g. for a customer service resolution), you can do so from the member detail view. Click "Adjust points", enter the amount (positive to add, negative to remove), and add a note for your records.