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Frequently Asked Questions
Everything you need to knowabout Clubhouse loyalty program.
Clubhouse is a loyalty program for Shopify stores. It gives your customers points for every purchase, which they can redeem for discounts. The system automatically syncs with Klaviyo so you can send targeted flows based on points balance and tier.
When a customer buys in your Shopify store, they are automatically awarded points based on the order amount. You decide how many points per currency unit and what rewards are available. Everything happens in real-time via Shopify webhooks.
Yes — Clubhouse connects directly to Klaviyo and updates custom properties (points balance, lifetime points and tier) on the customer profile in real-time. You can use these properties in your flows and segments.
You can import all existing customers with one click and run a backfill that calculates points for historical orders. No customers start from zero unless you want them to.
Yes, the tier system is fully customizable. You define the names, colors and point thresholds for each tier yourself. Customers are automatically upgraded when they reach the threshold, and it is reflected immediately in Klaviyo.
Create an account, connect your Shopify store and Klaviyo, and set up your points rules. It takes under 10 minutes. Our onboarding guide walks you through every step.