Terms of Service

1.1. Clubhouse is a loyalty and customer retention platform that integrates with the Customer's Shopify store via an OAuth connection. The Service enables the Customer to award points to its customers based on purchases, assign customers to tiers, and generate discount codes in Shopify when customers redeem earned rewards.

1.2. The Service may, at Clubhouse's discretion, integrate with third-party platforms, including Klaviyo, where the Customer is responsible for its own underlying account and configuration with that third party.

1.3. Clubhouse reserves the right to continuously develop, change and improve the Service, including adding or removing features, provided this does not materially impair the core functionality of the Service for the Customer.

2.1. The Customer is responsible for keeping login credentials to the Clubhouse dashboard confidential and for all activity that occurs under the Customer's account.

2.2. The Customer must have the necessary rights to install the Clubhouse app on the relevant Shopify store and to grant Clubhouse access to the data necessary for the Service to function, in accordance with the scopes requested by the app upon installation.

2.3. The Customer may uninstall the Clubhouse app from its Shopify store at any time, upon which access to the Customer's store data ceases and data is deleted in accordance with the Data Processing Agreement then in effect between the Parties.

3.1. The Service is currently provided free of charge. Clubhouse reserves the right to introduce paid plans or pricing in the future, in which case Clubhouse will provide the Customer with reasonable advance notice before any charges apply.

3.2. If and when paid plans are introduced, billing terms, invoicing frequency, and payment terms will be set out in Clubhouse's then-current price list or a separate agreement between the Parties.

3.3. In the event of late payment, once paid plans are introduced, Clubhouse is entitled to charge interest in accordance with applicable law and to suspend access to the Service if payment is not received within 14 days of a reminder.

3.4. Prices, once introduced, may be adjusted with at least 30 days' written notice.

4.1. All rights to the Service, including software, design, documentation and underlying technology, belong to Clubhouse or Clubhouse's licensors. The Customer obtains only a time-limited, non-exclusive right to use the Service in accordance with these Terms.

4.2. The Customer retains all rights to its own data, including customer and order data processed within the Service. Clubhouse processes such data solely as a processor on behalf of the Customer, pursuant to the Data Processing Agreement then in effect.

5.1. Clubhouse is not liable for service disruptions, data loss, or other matters caused by third-party platforms, including Shopify, Klaviyo, or the underlying hosting and infrastructure providers on which the Service depends.

5.2. Clubhouse's total liability for losses the Customer may incur in connection with the Service is, in any event, limited to an amount equal to the fees paid by the Customer for the Service in the 12 months preceding the event giving rise to the claim.

5.3. Clubhouse is under no circumstances liable for indirect losses, including loss of operation, loss of profit, or loss of goodwill.

5.4. The limitations of liability in this clause 5 do not apply in cases of intent or gross negligence.

6.1. Clubhouse aims for high uptime of the Service but does not guarantee uninterrupted or error-free operation.

6.2. Clubhouse provides support to the Customer during normal business hours via the contact channels made available by Clubhouse.

7.1. The agreement may be terminated by either Party with 30 days' written notice to the end of a billing period, unless otherwise agreed in a separate contract between the Parties.

7.2. Clubhouse may terminate the agreement with immediate effect if the Customer materially breaches these Terms, including failure to pay after a reminder, or if the Customer uses the Service in violation of applicable law.

7.3. Upon termination or expiry, for any reason, the Customer's data will be deleted in accordance with the Data Processing Agreement then in effect.

8.1. Clubhouse may amend these Terms with at least 30 days' notice via email or notification in the Clubhouse dashboard. Continued use of the Service after the amendment takes effect constitutes acceptance of the amended Terms.

9.1. These Terms are governed by Danish law.

9.2. Any dispute arising out of these Terms that cannot be resolved amicably shall be settled by the Danish courts, with the venue of Clubhouse as the agreed jurisdiction.

Questions regarding these Terms may be directed to Clubhouse at support@clubhouseapp.dk.